How long does it take to provision an OpenCloud instance?
Creating an instance via the console, from submitting the configuration to the instance being ready, typically takes just a few minutes. The whole process is self-service, with no waiting for manual approval.
How is OpenCloud different from Managed Cloud?
OpenCloud is a self-managed service where you hold control and handle daily operations, ideal for technically capable developers or DevOps teams. Managed Cloud has UD’s local engineers manage the entire cloud environment for you, ideal for businesses that don’t want to commit internal headcount to server operations.
Can I install my own existing image?
Yes. OpenCloud supports importing custom images, making it easy to bring an existing environment onto UD Cloud.
Do you help migrate existing cloud data to OpenCloud?
Yes. Our engineers can help plan the migration route and provide technical support to move you smoothly from another cloud provider or on-premise environment.
How can I optimise performance for users in Mainland China?
All instances default to the China premium line (CN2), and a China-line CDN can be added for further acceleration. Depending on your business, you might also consider ICP filing or deploying some nodes on UD’s China cloud solution.
Can I add security devices such as a firewall?
Yes. OpenCloud supports a web application firewall, extra backups and custom security policies, all available to purchase yourself from the customer portal.
If a service issue arises, how do I contact technical support?
We provide a 24/7 local trilingual technical support hotline and an online ticket system, answered by real people. Major incidents are handled with priority, built on a 99.99% uptime guarantee.