Common questions about UD Cloud's full range of cloud, hosting, server and email services. Clear, direct answers to give you confidence before and after you buy.
Tell the six plans apart in one line, then see who manages them, from fully self-service to fully managed by UD. Click a plan name to visit its page.
| Plan | In one line | Managed by | Management level |
|---|---|---|---|
| Cloud HostingCloud Hosting | SME websites and email | UD managed | |
| OpenCloudOpenCloud | Self-managed cloud servers for developers | You | |
| Managed CloudManaged Cloud | UD fully manages your cloud operations | UD managed | |
| Multi-CloudMulti-Cloud | Manages your existing AWS, Azure, Alibaba Cloud | UD managed | |
| Dedicated ServerDedicated Server | A dedicated bare-metal server, designed and operated by UD | UD managed | |
| ColocationColocation | You provide hardware, UD provides the facility | Hardware: you / Facility: UD |
VPS and cloud servers are both virtualised; cloud servers offer greater flexibility and scalability. A dedicated server gives a single business an entire physical machine, with performance unaffected by other users, ideal for workloads with high compute speed and compliance requirements.
Generally by where your main audience is: Hong Kong for HK and the Greater Bay Area; China (after ICP filing) for the mainland; Taiwan for the Taiwan market. If your business spans regions, consider Multi-Cloud Management, or let us help plan during a consultation. See Multi-Cloud Management →.
If you only need a website and email, Cloud Hosting (Basic to Professional) is enough; for more flexibility or app development, an entry-level OpenCloud plan is a good start. All plans support flexible upgrades to scale with your business. See OpenCloud →.
All monthly items require at least one year's prepayment. The longer you prepay, the bigger the discount, below are the prepay ladders for two main product lines.
Minimum 6-month prepay
Flexible prepay discounts
All fees are in Hong Kong dollars (HKD).
Yes. Service upgrades are free; downgrades incur a HK$375 setup fee, and all plans have a 30-day money-back guarantee. Terminating before the minimum prepay period may incur extra fees, so it’s best to clarify during the consultation.
Some items (e.g. the Fortinet cloud firewall) are priced by actual capacity. Contact our consultants via the enquiry form at the bottom for a quote based on your needs.
It depends on system scale and complexity. UD uses a phased migration, and in most cases users won't notice the migration is happening.
No. UD offers a new-customer transfer offer including seamless website and email migration, free domain transfer, and a rebate of your old provider's unused monthly fees; all migration is handled by dedicated UD engineers, with uninterrupted service before and after.
Yes. OpenCloud and dedicated servers support importing custom images to preserve your existing environment; Managed Cloud will also discuss the best migration path during the consultation.
Managed Cloud and Multi-Cloud Management are led end-to-end by UD's local engineers; for other plans, migration assistance can be added via a service enquiry.
UD's own data centres meet the Tier III+ standard and hold multiple international certifications, suitable for financial services, government and other compliance-heavy industries.
Yes. UD can deploy workloads in Hong Kong, China or other specified data centres per your compliance and business needs, helping meet data-sovereignty, industry-regulation and customer-data-protection requirements.
Yes. Cloud Hosting and Cloud Email include basic DDoS protection and malware scanning; server plans can add a shared firewall, Sophos anti-virus or Fortinet cloud firewall and other enterprise-grade security.
All plans include backup (Cloud Hosting, Email and Storage plans retain 3 days). Server and enterprise plans can deploy across multiple data centres to build a complete disaster-recovery (DR) architecture.
Yes. All email connections use SSL/TLS encryption, and IMAP/POP3 also support SSL; HK-China mail additionally provides an encrypted China line.
All plans commit to 99.99% uptime, guarded round the clock by a local team.
A 24/7 local trilingual (Cantonese, Mandarin, English) technical support hotline (+852) 2554 7545, answered by real people; you can also reach us via WhatsApp, Messenger, WeChat and email, with priority handling for major incidents.
Issues the support team can't resolve immediately are escalated to a dedicated engineer, with clear incident tracking; for major incidents, UD proactively notifies affected customers with progress updates.
Existing customers can purchase most value-added services themselves via the UD customer portal, with new features usually taking effect immediately; items needing approval (e.g. domain transfer, changing .hk ownership, Fortinet configuration) are followed up by an engineer after the request.
The UD customer portal supports multi-user permission management, assigning different access by role. For enterprise SSO integration, a solution is available via consultation.
On the login page click “Forgot password” and follow the instructions; if you still can't log in, call the technical support hotline and an engineer will help reset it.
You can view and download monthly invoices, monthly reports and resource usage records from the customer portal.
Yes. UD Cloud Email Hosting now supports AI Agent, turning business email into a smart node that drives business automation.
The AI Agent can auto-classify incoming mail, draft replies, extract order and invoice data, and trigger CRM updates and internal workflows, no AI engineer required; common use cases can be enabled with simple settings.
No. The AI Agent accesses email through authentication and granular permission controls, and authorisation can be revoked any time; all data transfer is encrypted, meeting enterprise security requirements.
No. UD provides a standardised connection interface and setup guide; common use cases (auto-classification, draft replies, data extraction) can be enabled with simple settings; for deeper integration, contact a consultant via the form at the bottom.
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