How is UD Cloud Storage different from Google Drive, Dropbox, etc.?
UD puts enterprise-grade security first: all data is 256-bit encrypted, share links can be set to your own domain, and access is smooth in mainland China. A local team provides 24/7 trilingual (Chinese, English, Cantonese) phone support, with a 99.99% uptime commitment and 30-day money-back. Consumer-grade services rarely meet all these enterprise requirements at once.
If hit by ransomware or accidental deletion, can files be restored?
All plans include 3-day backup. If hit by ransomware encryption, accidental deletion or disk failure, you can restore files instantly within 3 days. For a longer backup retention period, contact us via the form below to design a custom plan.
Can colleagues or customers in mainland China access smoothly?
Yes. UD Cloud Storage is specially optimised for access speed and stability in mainland China, in clear contrast to typical international cloud services, especially suitable for HK–China teams and cross-border trade.
Can share links use our company domain?
Yes. All plans support setting share links to a specified domain (e.g. files.yourcompany.com), enhancing your professional image and avoiding showing provider branding.
Which devices and operating systems are supported?
Supports desktop (Windows, macOS, Linux), mobile (iOS, Android) and tablets, with auto-sync of different folders to keep content consistent across devices.
How do I manage staff access permissions?
From the account management console, you can set each employee’s permissions on individual files or folders, view, edit, download and share, assign individual passwords to sensitive folders, and set expiry dates on share links.
I'm running low on capacity, can I upgrade?
You can upgrade your plan any time from the customer portal, with new capacity taking effect immediately. If you expect to cross several plan tiers soon, contact us via the form for the best long-term recommendation.