How is cloud hosting different from a cloud server?
Cloud hosting provides a ready-made website and email environment, with UD fully managing the underlying system, you just upload your content. It's ideal for SMEs and startups. A cloud server gives you full control over server resources and software configuration, making it ideal for businesses with performance, flexibility or custom-environment requirements.
What's the difference between the HK standard and China-optimised plans?
Both are hosted in our Hong Kong data centre. The HK standard plan suits HK, Asia-Pacific and the Greater Bay Area; the China-optimised plan adds built-in HK-China mail (SmartDNS) and a CN2 premium HK–China line to speed up access for mainland users, ideal for businesses that regularly serve mainland customers or colleagues.
Do you support WordPress and other CMSs?
Yes. Professional plans and up include one-click WordPress installation, and also support Joomla, Drupal, Magento and other mainstream CMSs.
What is HK-China mail? Which businesses is it for?
HK-China mail is a smart DNS routing solution UD designed for HK–China business, resolving the latency and dropped connections mainland users face when reaching Hong Kong mail servers. If colleagues or customers frequently send and receive HK mailbox messages from the mainland, this feature makes a noticeable difference.
I'm using another hosting provider, will migration interrupt my website or email?
We offer a switching service including seamless website and email migration, free domain transfer, a rebate of unused monthly fees from your old provider, and a promise of uninterrupted service before and after the switch.
What currency are fees in? Is there a minimum contract term?
All monthly fees are in Hong Kong dollars. All plans require a minimum prepayment of 12 months (Power and up: minimum 6 months). Prepay 24 months for 2 extra months of service, or 36 months for 3 extra months.
Do you provide SSL certificates and security?
All plans include DDoS protection, malware scanning and Google Safe Browsing integration. If you need an SSL website security certificate (256-bit encryption), it can be purchased separately from the customer portal.
What can connecting an AI Agent to email do?
By supporting AI Agent connection, your business email can auto-classify incoming mail, draft replies, extract key data from orders and invoices, and trigger internal workflows or CRM updates, helping you handle a larger volume of email communication with fewer people.