Instant replies,
more enquiries converted
On average, up to 40% of after-hours enquiries are lost. Mature deployments hit a first-contact resolution rate of 55–70%, so most common questions never need a human.
Solutions
Resources & Company
AI Chatbot
Master
Answer customer enquiries around the clock
and free your team for high-value work.
Train a chatbot on your own knowledge base, set up end to end by UD's Hong Kong team. Go live across WhatsApp, Messenger and your website in 3 working days.
What is AI Chatbot Master?
An enterprise-grade AI customer-service chatbot. Upload your product manuals, SOPs and past conversations, and the system builds a dedicated knowledge base, giving customers and staff instant, consistent, accurate answers across platforms and languages.
For Hong Kong businesses, the bottleneck isn't customer demand; it's finding a local, compliant vendor to handle your data and the integration. UD sets up everything: data preparation, model training, platform integration and ongoing tuning. You simply provide the business knowledge and the authorisation.
HOW IT GOES LIVE3 working days
- 01You share your dataPDFs, SOPs, product manuals, chat logs
- 02The AI learnsUD trains the model and indexes the knowledge
- 03Platform integrationWhatsApp, Messenger and website in sync
- 04Customers use it24/7 instant replies, tuned by UD over time
You just supply the data
From month one,
you'll see three kinds of return.
More enquiries handled, less time spent on training, faster payback: each measured against an industry benchmark.
Instant replies,
Staff self-serve,
shorter onboarding
Before · new-hire ramp-up1 month
After · new-hire ramp-upunder 1 week
−75%training time
Import your SOPs, specs and contract templates and staff get instant answers without interrupting managers or senior colleagues. New hires ramp up in weeks, not months.
Cost per interaction falls,
payback in months
$4.60
human / interaction
→
$1.45
AI / interaction
Industry benchmark: average cost per interaction drops HK$4.60 → HK$1.45 (−68%). Most businesses break even in 3–6 months.
Ready to estimate your own return?
See the four plans and one-off setup fee
Five core capabilities
that cover most service scenarios.
01
Train a dedicated knowledge base
You choose what to upload, and the AI only answers within your authorised scope. Supports PDF, Word, Excel, CSV, images, video links and URLs.
- Retrieval-based, never fabricates answers
- Hands off to a human when data falls short
- Update once, sync to every platform
02
Deploy across platforms at once
One knowledge base, live at the same time on your website, WhatsApp Business, Facebook Messenger and a custom API. Wherever customers reach you, they get the same answer.
WhatsAppWebsite
MessengerCustom API
One knowledge base
03
90+ languages
Written Cantonese, English, Simplified Chinese, Japanese, Korean and Southeast Asian languages: one AI worker for local and overseas customers alike.
Cantonese
繁中
简中
English
日本語
한국어
Tiếng Việt
+ 90
04
Live dashboard
Daily volume, top questions and cases still needing a human, all live on one dashboard. Transcripts kept 30 to 180 days by plan.
conversations / day1,284↑ 12%
transcripts kept 30 / 90 / 180 days
05
Encryption and access control
Data is encrypted in transit and at rest, with tiered admin permissions. Even sensitive internal documents stay out of front-end conversations.
In transitTLS 1.3 encryption
At restAES-256 encryption
AccessTiered admin rights
RegionHong Kong data centre
Where it pays off
fastest
Retail / e-com
Real estate
F&B
Travel
HR
Education
NGOs
Campaigns
B2B knowledge
Retail and e-commerce use the chatbot for product questions, order tracking and returns; real-estate agencies for property search and viewing bookings; F&B and travel automate menu recommendations, itinerary queries and reservation confirmations; HR and admin teams centralise staff benefits, leave policy and onboarding guides; schools answer admissions and course enquiries; and NGOs and brand campaigns handle promotion and sign-up questions in one place.
Whether you're a B2C front line or managing B2B internal knowledge,
any recurring question is worth automating.
any recurring question is worth automating.
Plans
priced by usage
Every plan includes website, WhatsApp, Facebook Messenger and the live dashboard.
Starter
HK$298/ mo
- Conversations / mo1,000
- Knowledge base1,000 pages
- Setup feeHK$1,000one-off
- Transcript retention30 days
- Multi-platformAll
MOST POPULAR
Standard
HK$498/ mo
- Conversations / mo10,000
- Knowledge base5,000 pages
- Setup feeHK$3,000waived on annual
- Transcript retention90 days
- Multi-platformAll
Professional
HK$988/ mo
- Conversations / mo50,000
- Knowledge base20,000 pages
- Setup feeHK$3,000waived on annual
- Transcript retention180 days
- Multi-platformAll
Enterprise
Custom
- Conversations / moCustom
- Knowledge baseCustom
- Setup feeWaivedby integration scope
- Transcript retentionCustom
- Multi-platformAll
Subscription terms: all plans have a six-month minimum. Pay annually and get one month free; pay for two years and get two months free.
Why
UD?
- 01
One Hong Kong team, end to end
live in 3 daysFrom server setup and knowledge-base prep to model training and platform integration, UD's Hong Kong team handles it all, with no stitching together overseas SaaS, wiring up APIs or dealing with cross-border payments.
- 02
Built for local compliance
PCPD frameworkData is stored in Hong Kong data centres by default, with permissions and retention designed around the Personal Data (Privacy) Ordinance and the PCPD's 2024 AI model framework.
- 03
Enterprise-grade security
20,000+ clientsDeployed in the same environment as the cloud and network-security services UD runs for 20,000+ businesses: encrypted, permission-tiered and with sensitive files kept out of open retrieval.
- 04
Local team, same time zone
local · same zoneFrom rollout to ongoing tuning, UD's Hong Kong engineers follow up in Chinese, with no overseas time zones or language gaps to bridge.
Get in touch,
we'll reply fast.
Leave your details and a UD consultant will reach out with initial advice and a quote.
- Free initial advice and quote
- Follow-up in English or Cantonese
Frequently asked questions
How is AI Chatbot Master different from an off-the-shelf SaaS chatbot?
With most overseas SaaS you wire up the platforms, upload the data and handle cross-border payments yourself. With AI Chatbot Master, UD's Hong Kong team does it for you: data prep, model training, WhatsApp and Facebook Messenger integration, deployed in a Hong Kong data centre to local compliance, live in as little as 3 working days.
Can I update the knowledge base anytime after launch?
Yes. Add, edit or remove documents whenever you like, and the change applies across every deployed platform: no need to redo settings separately on WhatsApp, Messenger or your website.
Will the AI give wrong information or make things up?
AI Chatbot Master uses a retrieval-based knowledge architecture, so the AI only answers from data you authorise. If there isn't enough, it hands off to a human or logs the query. Transcripts are reviewable on the dashboard so you can keep improving.
Does it support Cantonese?
It supports written Cantonese, Traditional and Simplified Chinese, English and 90+ languages. You can set a default language, and the AI also switches automatically based on what the customer types.
How does UD handle Hong Kong's PDPO?
Data is stored in Hong Kong data centres by default, with permission tiers, encryption and retention policies designed around the PCPD's 2024 AI personal-data model framework. We recommend de-identifying data before upload, and UD consultants can help you set the principles.
Does handing off to a human need extra setup?
All four plans include a live dashboard. When the AI's confidence is low or a customer asks for a person, the case is flagged and routed to the colleague you nominate, with conversation context and an intent summary attached so customers don't have to repeat themselves.
What happens if I exceed my plan's conversation limit?
The dashboard gives you advance notice. You can upgrade to the next tier mid-month or buy extra conversation capacity so service isn't interrupted.
When is the setup fee waived?
On the Standard and Professional plans, the HK$3,000 setup fee is waived automatically when you pay annually. The Enterprise setup fee is negotiated separately based on integration scope.
What's the minimum subscription term?
All plans have a six-month minimum. An annual subscription comes with one month free; a two-year subscription with two months free.