Hacking Recovery Case Study: HK Lingerie Online Shop
Your dedicated IT Safeguard against all the cyberthreats
Your dedicated IT Safeguard
Nowadays, more and more companies are stepping into the Internet to grab the first strike. Unfortunately, not so many web hosting service providers can offer both professional service and prompt assistance when needed, that makes the website or eShop, your own property on Internet, will probably turn into the weapon of your enemy.
Background
Several months ago, the website of a famous underwear company got hacked: program codes of a few pages were being changed and would redirect the visitors to an anonymous website, the Form to Email function became the entrance of attack, hundreds of junk mails were sent to the company mailbox every day. Not just the brand image was affected, the working efficiency too.
Challenges
“We know that we can’t handle these technical problems ourselves, thus, once the website is hacked, we call the hosting company to seek for professional advice but no one answer the calls. At the last moment, we can talk to them but no suggestions are given.” said Ms Chan, Marketing Manager of the company. To make matters worse, the website was an outsourcing project and not including any maintenance. All the web design company were not willing to take over this dirty work. “The endless waiting and continuous attack last for half a month. It really drives us crazy.” Ms Chan said. Actually, this problem was not only a critical challenge to the clients, but the new service provider also: The variety website programming languages make it hard to follow up by a newcomer and the continuous attacks will only stop once the problems are fixed.
Our Solutions
Short term: Remove the virus code and make the website return to normal
Long term: A reliable and professional web hosting company that can help to foresee the potential problems and tackle the emergency issue
Why UDomain
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Professional Team
As soon as UDomain was aware of the significance and emergency of the situation, our programming experts placed the website under the dedicated server in order to block the attacks. After cross-checking, our experts discovered that the programming languages of the website were messy as many parties were involved during the construction period. Besides, the sub-websites and apps were hosted by different hosting companies which made the tracing process more and more difficult. After a hard work, programming experts found out the virus codes and removed them quickly.
"When we first met the Customer Service team of UDomain, they fully understood our situation and dug out the crux of the problem quickly, after that, they referred our case to their programming team. With the help of the high-performance equipment, the programmers found out the virus codes in a short time."
Ms Chan recalled. Being the industry leader, UDomain puts the customers' satisfaction at the top of priority list and always provides the best advice and solutions.
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Take action before problems surface
According to the report that generated by the equipment, programming experts removed the virus codes eventually. However, some flaws were still remained as the website was written by a third party. Although all the current problems were settled, UDomain helped the clients to add the Captcha in the Form to Email part and suggested them to revamp the website in order to erase the security loopholes.
"UDomain can do more than we ask or imagine."
Key Takeaways
The difference between a good and excellent web hosting company is: the former one targets to provide good service, but the latter one sees the good service as a must and aims to tackle the potential issues before they become problems. Only in this way can keep the customers away from trouble.
As the reputable industry leader with over 20,000 clients, UDomain is the choice of SMEs, MNCs and government entities, we are more than happy to grow with your business.
